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UNIVERSAL CLOUD AGREEMENT
This Universal Cloud Agreement, including any supplemental terms (collectively, the “Agreement”) is between You and
Cisco and governs Your use of the Cloud Service.
By clicking ‘accept,’ or using the Cloud Service, You agree to the terms of this Agreement. If You do not have authority
to enter into this Agreement, or if You do not agree with its terms, do not click ‘accept’ and do not use the Cloud Service.
Table of Contents
Section 1. Our Responsibilities
Section 6. Indemnification
Section 2. Your Payment Obligations
Section 7. Warranties, Disclaimers and Limitation of Liability
Section 3. Your Use of the Cloud Service
Section 8. Term and Termination
Section 4. Confidential Information and Data
Section 9. General Provisions
Section 5. Ownership and Software Licensing Rights
Section 10. Definitions
Section 1. Our Responsibilities
We provide the Cloud Service, including technical support, as described in each Offer Description. We may enhance and
refine the Cloud Service provided we do not materially reduce its core functionality other than in accordance with our
End of Life Policy. From time to time, we perform scheduled maintenance to update the servers and software used to
provide the Cloud Service. You acknowledge that we may, in certain situations, need to perform emergency maintenance
of the Cloud Service without providing advance notice to You, during which time, we may temporarily suspend Your access
to and use of the Cloud Service.
Section 2. Your Payment Obligations
Fees: Fees for the Cloud Service are as described in the applicable Order(s) or Offer Description and may include
overage amounts or usage charges. Order acceptance by Cisco may be subject to our credit approval process. Except
as otherwise set forth above, all fees due to Cisco under the Agreement are non-cancelable and the sums paid are
non-refundable.
b. Purchases from an Approved Source: Cloud Service fees and payment terms are set out in Your commercial
agreement with the Approved Source.
c. Direct Purchases from Cisco: For Cloud Services purchased directly from Cisco, You agree that we may charge Your
credit card or invoice You for the fees due in advance, in accordance with Your chosen billing frequency for the Initial
Term and any Renewal Term, as set forth in the applicable Offer Description, Order and/or ordering tool. We may
provide Your credit card information and related personal data to third parties for payment processing and fraud
prevention purposes. Unless otherwise agreed, You will pay the fees associated with the Cloud Service within thirty
(30) days of the invoice date. Past due fees will bear interest from the due date to the date of payment at the lesser
of ten percent (10%) per annum or the maximum rate permitted by law. You will pay all sales, value added, general
standard and similar taxes, levies, duty or charges imposed by any governmental authority related to the Cloud
Service purchased. Cisco may gross up the price for the Cloud Service in any invoice if a required withholding prevents
us from receiving the amount specified in such invoice. If Your payment is thirty (30) or more days overdue or ten
(10) or more in the case of amounts You authorized Cisco to charge to Your credit card, Cisco may, in its sole discretion
after giving You ten (10) days advanced written notice and without limiting our other rights and remedies, suspend
or terminate Your Cloud Service until such amounts are paid in full. If You dispute an invoice, You must notify Cisco
in writing within fifteen (15) days of the invoice date and provide written details explaining the dispute. We will work
with You in good faith to resolve the dispute. If we are unable to resolve the dispute within thirty (30) days, Cisco
may, in its discretion, suspend or terminate the Cloud Service after giving You an additional ten (10) days advance
written notice.
Controlled Doc. # EDCS-15907717 Ver: 2.1 Last Modified: Apr 2020
CISCO PUBLIC INFORMATION, Cisco Universal Cloud Agreement Webex Direct v2.1.docx
Section 3. Your Use of the Cloud Service
a. Your Use of the Cloud Service and Cisco Content. You may use the Cloud Service during the applicable term for Your
internal use, in accordance with the applicable Offer Description, Order, and Documentation. This right to use
extends to Your Authorized Users. You will not intentionally: (i) interfere with the Cloud Service, other customers’
access to the Cloud Service, or with its security; (ii) sell, resell, or distribute the Cloud Service; (iii) make the Cloud
Service available to third parties as a managed or network provisioned service; (iv) cause an unusual spike or increase
in Your use of the Cloud Service that Cisco determines negatively impacts its operating capability; (v) facilitate the
attack or disrupt the Cloud Service, including denial of service (“DoS”) attack, unauthorized access, pen testing,
monitoring crawling, or distribution of malware (including but not limited to viruses, Trojan horses, worms, time
bombs, spyware, adware, or cancelbots); (vi) submit any information that is not expressly required and/or
contemplated in the applicable Documentation; or (vii) use the Cisco Content with third party products or service
offerings that Cisco has not identified as compatible with the Cloud Service, extract Cisco Content or provide Cisco
Content to a third party.
b. Responsibility for Customer Data and Credentials. You are responsible for the accuracy and quality of Your Customer
Data, the means by which You acquired Your Customer Data and Your use of Your Customer Data with our Cloud
Service. You will keep all account information up-to-date, use reasonable means to protect Your account
information, passwords and other login credentials for the Cloud Service, and promptly notify Cisco of any known or
suspected unauthorized use of or access to Your account.
c. Use in China or Russia. If You use the Cloud Service in China, You acknowledge that You are the entity responsible
for: (i) transferring of any data outside of China in connection with the Cloud Service; and (ii) compliance with Chinese
law applicable to the collection and overseas transfer of such data. If You use the Cloud Services in Russia, You
acknowledge that You are the entity responsible for: (i) collecting of Personal Data from end users in Russia; and (ii)
compliance with Russian law applicable to the collection and overseas transfer of Personal Data.
d. Use by Authorized Users. You may allow third parties to use the Cloud Service solely on Your behalf for Your internal
operations. You are responsible for ensuring that all Authorized Users comply with the terms of this Agreement and
You are liable for any breach of this Agreement by Your Authorized Users. If You have purchased the Cloud Service
under a Cisco buying program, further restrictions may apply. To the extent permitted by applicable law, You must
ensure that third parties using the Cloud Service on Your behalf bring all claims related to the Cloud Service through
You and waive all claims directly against Cisco related to those claims.
e. Third Party Products. If You use the Cloud Service in conjunction with third party products, You are responsible for
complying with the third-party providers’ terms and conditions and privacy policies, and all such use is at Your
risk. Cisco does not provide support or guarantee ongoing integration support for products that are not a native part
of the Cloud Service.
Section 4. Confidential Information and Data
a. Confidential Information. Recipient will hold in confidence and use no less than reasonable care to avoid disclosure
of any Confidential Information to any third party, except for its employees, affiliates and contractors who have a
need to know such information in connection with this Agreement, and are under written confidentiality obligations
no less restrictive than the terms set forth in this Section. Recipient will be liable for any breach of this Section by its
employees, affiliates and contractors. Recipient’s nondisclosure obligation will not apply to information which: (i) is
known by Recipient without confidentiality obligations; (ii) is or has become public knowledge through no fault of
Recipient; or (iii) is independently developed by Recipient. Recipient may disclose Discloser’s Confidential
Information if required pursuant to a regulation, law or court order; provided that, Recipient provides prior notice to
Discloser (to the extent legally permissible) and reasonably cooperates, at Discloser’s expense, regarding protective
actions pursued by Discloser. Upon reasonable request of Discloser, Recipient will either return, delete or destroy all
Confidential Information of Discloser and certify the same.
b. How we use Your data. Cisco processes and uses Personal Data and Customer Data to deliver, analyze, support and
improve the Cloud Service and as otherwise permitted in this Agreement, Cisco’s Privacy Statement and the
applicable Privacy Data Sheets. Cisco will maintain appropriate administrative, physical and technical safeguards,
which are designed to protect the security, confidentiality and integrity of Personal Data and Customer Data
processed by Cisco. Cisco may share Personal Data and Customer Data with third party service providers consistent
with Cisco’s Privacy Statement in order to assist in providing and improving the Cloud Service as described in the
c.
d.
applicable Privacy Data Sheets. Cisco contracts only with third party service providers that can provide the same
level of data protection and information security that Cisco provides.
Telemetry Data. Cisco processes Telemetry Data to deliver, enhance, improve, customize, support, and/or analyze
the Cloud Service and other Cisco offerings and otherwise freely uses Telemetry Data that does not identify You or
any of Your Authorized Users. You may have the ability to configure the Cloud Service to limit the Telemetry Data
collected, but in some cases, You can only opt out of the Telemetry Data collection by uninstalling or disabling the
Cloud Service.
International Data Transfers. Cisco may process and store Customer Data and Personal Data outside of the country
where it was collected. Cisco will only transfer Personal Data consistent with applicable law. To the extent Cisco
processes any Personal Data from the European Economic Area or Switzerland on Your behalf, we will do so in a
manner consistent with the relevant EU- or Swiss-US Privacy Shield Principles or successor frameworks (“Principles”)
(see www.commerce.gov/privacyshield). Where Cisco transfers Personal Data from an APEC Member Economy on
behalf of You, Cisco will process such Personal Data in a manner consistent with the APEC Cross Border Privacy Rules
Systems requirements (“CBPRs”) (see www.cbprs.org) to the extent the requirements are applicable to Cisco’s
processing of such data. If Cisco is unable to provide at least the same level of protection as required by the Principles
or CBPRs, Cisco will promptly notify You and cease processing. You are responsible for providing any required notices
to Authorized Users and obtaining all required consents from Authorized Users regarding the processing and transfer
of Personal Data by the Cloud Service, including international transfers.
Section 5. Ownership and Software Licensing Rights
a. What You Own. You retain ownership in all intellectual property rights to Your Customer Data. You authorize Cisco
to use feedback and ideas You provide in connection with Your use of the Cloud Service for any purpose.
b. What We Own. Cisco and its licensors retain ownership of all intellectual property rights in and to Cisco Content, the
Cloud Service and all underlying technology and associated Documentation related thereto.
c.
Software License & Restrictions. To use the Cloud Service, You may be required to download and install Cisco
software (“Software”). Cisco grants You a limited, non-exclusive, non-sublicensable and non-transferable license to
use the Software solely as required to use the Cloud Service. The Software may contain code that is subject to its
own license terms. You may not and may not allow a third party to modify, reverse engineer, decompile, or otherwise
attempt to derive the source code for the Software, or create derivative works of the Software except as legally
permitted for interoperability purposes.
d. Beta and Trial Versions. Beta versions of Cisco products may contain bugs, errors, or other issues. Therefore, they
may not be used in Your production environment(s), except as otherwise permitted by Cisco in writing. If we provide
You access to generally-available Cisco products for limited, temporary trial use, Your use is permitted for the period
limited by the license key or by Cisco in writing. If there is no period identified, any trial use will expire thirty (30)
days after the product is available to You. If You fail to stop using the Cloud Service by the end of the trial period, You
will be invoiced for the list price of the product. Notwithstanding the foregoing, Cisco, in its discretion, may end the
beta or trial at any time, at which point, You will no longer have access to any related data, information, and files and
You should immediately cease any further use. Furthermore, beta and trial products are provided “AS-IS” without
support or any express or implied warranty or indemnity for any problems or issues, and Cisco will not have any
liability relating to Your use of the Cisco products.
Section 6. Indemnification
a. Claims. Cisco will defend any claim or threatened claim against You that any Cloud Service provided under this
Agreement infringes a third party’s patent, copyright or registered trademark (the “Claim”) during the term of Your
valid use and will indemnify You against the final non-appealable judgment entered by a court of competent
jurisdiction or any settlements arising out of a Claim, provided that You will: (i) promptly notify Cisco in writing of the
Claim; (ii) fully cooperate with Cisco in the defense of the Claim; and (iii) grant Cisco the right to exclusively control
the defense and settlement of the Claim and any subsequent appeal. Cisco will have no obligation to reimburse You
for attorney fees and costs incurred prior to Cisco’s receipt of notification of the Claim. You, at Your own expense,
may retain Your own counsel.
b. Additional Remedies. If a Claim occurs, or if Cisco reasonably believes a claim is likely to occur, Cisco will procure for
You the right to continue using the Cloud Service, or replace or modify the Cloud Service with functionality that is at
least equivalent. If Cisco determines those alternatives are not reasonably available, upon Cisco’s notice/request,
Your right to use will terminate and You will cease using the Cloud Service and Cisco will return any fees You paid
Your Approved Source for the remaining term of the Cloud Service.
c.
Exclusions. Notwithstanding Sections 6a and 6b, Cisco has no obligation for any Claim based on: (i) compliance with
any designs, specifications, or requirements You provide or a third party provides on Your behalf; (ii) Your
modification of any Cloud Service or modification by a third party on Your behalf; (iii) the amount or duration of use
made of the Cloud Service, revenue You earned, or services You offered; (iv) combination, operation, or use of a
Cloud Service with non-Cisco products, software or business processes; or (v) Your failure to modify or replace a
Cloud Service as required by Cisco to avoid the alleged infringement.
d. Sole and Exclusive Remedy. This Section 6 states Cisco’s sole and exclusive obligation and Customer’s exclusive
remedy for intellectual property rights infringement.
Section 7. Warranties, Disclaimers and Limitation of Liability
a. Warranty. Unless otherwise provided in an applicable Offer Description, Cisco warrants that it will use commercially
reasonable skill and care to provide the Cloud Service in accordance with the Offer Description (including any
applicable service level agreement/objective). Upon Your prompt written notification to the Approved Source of
Cisco’s possible breach of this warranty, to the extent permitted by applicable law, Your sole and exclusive remedy
is, at our option, either repair or replacement of the Cloud Service or a refund of the fees paid to Cisco for the period
in which the Cloud Service did not comply, inclusive of any fees paid under an applicable service level
agreement/objective.
b. Disclaimer. If You are a customer who is a consumer (someone who uses the Software or Cloud Service outside of
Your trade, business or profession), You may have legal rights in Your country of residence that prohibit the
following limitations from applying to You, and, where prohibited, they will not apply to You. To find out more
about rights, contact a local consumer advice organization. Except as expressly stated in this Section 7 or agreed
in writing by Cisco, to the extent allowed by applicable law, Cisco expressly disclaims all warranties and conditions
of any kind, express or implied, including without limitation any warranty, condition or other implied term as to
merchantability, or fitness for a particular purpose or non-infringement.
c.
Limitation of Liability. Except for any amounts due to Cisco for the Cloud Service, either party’s liability for claims
related to, or arising out of Your use of the Cloud Service, shall not exceed, in the aggregate, the total fees
attributable to the 12 month period before the initial claim and paid or payable to the Approved Source under the
applicable Order. In no event will either party be liable for: (i) indirect, incidental, exemplary, special or
consequential damages; (ii) loss or corruption of data or interrupted or loss of business; or (iii) loss of revenues,
profits, goodwill or anticipated sales or savings. This limitation of liability applies whether the claims are in
warranty, contract, tort, infringement, or otherwise, even if either party has been advised of the possibility of such
damages. Nothing in this Section 7 limits or excludes any liability that cannot be limited or excluded under
applicable law. This limitation of liability is cumulative and not per incident.
Section 8. Term and Termination
a.
Term. The initial term of the Cloud Service starts on the date the Cloud Service is made available for Your use and
continues until the end of the term stated in the Order.
b. Renewal. In order to provide You with uninterrupted service, the Cloud Service will automatically renew for the
renewal period selected on the Order (“Renewal Term”) unless: (i) You notify the Approved Source in writing at
least thirty (30) days before the end of the then-current term of Your intention not to renew; or (ii) You or Your
Approved Source elect on the Order at the time of initial purchase not to auto-renew the Cloud Service; or (iii) the
end-of-sale date for the Cloud Service has passed. Your Approved Source will notify You reasonably in advance of
any Renewal Term if there are any fee changes. The new fees will apply for the upcoming Renewal Term unless
You notify the Approved Source in writing before the applicable renewal date that You do not accept the fee
changes. In such event, the Cloud Service will terminate at the end of the then-current term.
Termination. If a party materially breaches this Agreement and does not cure that breach within thirty (30) days after
receipt of written notice of the breach, the non-breaching party may terminate this Agreement for cause. Cisco also
has the right to immediately suspend or terminate Your use of the Cloud Services if You breach Sections 3a, 5c or 9e.
Upon termination or expiration of this Agreement, You must cease any further use of the Cloud Service (and destroy
any copies of Software within Your control). Upon any termination for Cisco’s material breach of the Agreement, we
will refund to You or Your Approved Source any prepaid fees covering the period from the effective date of
c.
termination to the end of the term. Upon Cisco’s termination for Your material breach of the Agreement, You will
pay any unpaid fees covering the period from the effective date of termination to the end of the term.
d. End-of-Life. Cisco reserves the right to end-of- life (“EOL”) the Cloud Service by providing prior written notice on
Cisco.com. If You or Your Approved Source prepaid the fee for the Cloud Service and it becomes subject to EOL before
the expiration of Your then-current term, Cisco will use commercially reasonable efforts to transition You to a
substantially similar Cloud Service. If Cisco does not have a substantially similar Cloud Service, then Cisco will credit
You any unused portion of the prepaid fee for such Cloud Service, calculated from the last date the EOL Cloud Service
is available to the last date of Your then-current term for that Cloud Service. Such credit can be applied towards the
future purchase of Cisco products.
e.
Survival. The following sections survive the expiration or termination of this Agreement: 2, 3, 4, 5a, 5b, the last
sentence of 5c, 7, and 9.
Section 9. General Provisions
a. Assignment and Subcontracting. You may not assign this Agreement without Cisco’s express written consent and
any attempt to do so is a material breach of this Agreement. Cisco may subcontract the performance of the Cloud
Service to third parties, but any such subcontract will not relieve us of any of its obligations under this Agreement.
b. Modifications to the Agreement. As our business evolves, we may modify this Agreement or any of its components
(except an Order). Changes to the Agreement will only apply to Orders and renewals received or effectuated after
the date of the modification.
c. Cisco Partner Transactions. If You purchase Cloud Services from a Cisco Partner: (i) the terms of this Agreement
apply to Your use of the Cloud Services; and (ii) the terms of this Agreement prevail over any inconsistent provisions
in Your purchase order with the Cisco Partner.
d. US Government End Users. The Cloud Service and Documentation are deemed to be “commercial computer
software” and “commercial computer software documentation” pursuant to FAR 12.212 and DFARS 227.7202. All
U.S. Government end users acquire the Cloud Service and Documentation with only those rights set forth in this
Agreement. Any provisions that are inconsistent with federal procurement regulations are not enforceable against
the U.S. Government.
f.
licenses. Specific export
e. Export. Cisco’s Software, Cloud Services, products, technology and services are subject to U.S. and local export
control laws and regulations. You and Cisco each will comply with such laws and regulations governing use, export,
re-export, and transfer of such Software, Cloud Services, products and technology and will obtain all required U.S.
and
found at:
local authorizations, permits or
http://tools.cisco.com/legal/export/pepd/Search.do.
Compliance with Laws. You will comply with all applicable laws and regulations related to Your receipt and use of
the Cloud Service. You must ensure You have the right to use all features of the Cloud Service in Your jurisdiction.
Cisco will comply with all applicable laws when providing the Cloud Service. We may restrict the availability of the
Cloud Service in any particular location or modify or discontinue features to comply with applicable laws and
regulations. Cisco may also share information as necessary to comply with laws and subject to Cisco’s policy on law
http://www.cisco.com/c/en/us/about/trust-transparency-
enforcement
center/validation/report.html.
information may be
requests
found
at
g. Governing Law and Venue. The Agreement, and any disputes arising out of or related hereto, will be governed
exclusively by the applicable governing law below, based on Your primary place of business and without regard to
conflicts of laws rules or the United Nations Convention on the International Sale of Goods. If, however, You are a
public sector agency or government institution located in the United States, the laws of the primary jurisdiction in
which you are located will govern the Agreement and any disputes arising out of or related thereto. For U.S. Federal
Government customers, this Agreement shall be controlled and construed under the laws of the United States of
America. The courts located in the applicable venue below will have exclusive jurisdiction to adjudicate any dispute
arising out of or relating to the Agreement or its formation, interpretation or enforcement. Each party hereby
consents and submits to the exclusive jurisdiction of such courts. Regardless of the below governing law, either party
may seek interim injunctive relief in any court of appropriate jurisdiction with respect to any alleged breach of its
intellectual property or proprietary rights.
Your Primary Place of Business
Governing Law
Jurisdiction and Venue