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Open in new tab TELEPHONE ROLE PLAY : GETTING THROUGH
STUDENT A (CALLER)
You are about to call the Sales Department of a company called FIRTEK.
INFORMATION ABOUT YOURSELF
CHOOSE A FIRST NAME
John David Michael Philip William Derek Frank Edward Chris Mark
Jane Julie Sarah Anne Mary Judith Jennifer Carol Agnes Joan
CHOOSE A SURNAME
Williams Smith Hardy Brown Black Jordan Price Trent Lyndon Rogers
Judge Westminster Bristol Witherington More Hinton Pallister
CHOOSE A PHONE NUMBER
256 5689 25365 458 2563 256 565 565 02 2156 458 4587
568 956 542 5487 548 3265 651 5487 25688 54 8754
INFORMATION ABOUT YOUR CALL
WHO WOULD YOU LIKE TO SPEAK TO?
John Smith Mike Firth Steven Derrick
Sarah Holding Helen Kent Michael Kipling
WHAT IS THE REASON FOR YOUR CALL?
Personal
Business:
1) You would like information about a product.
2) You would like a quotation.
3) You would like to make an URGENT order.
4) You’ve got a cash flow problem and won’t be able to meet a payment.
5) Other? ______________________________
WHAT WILL YOU DO IF THE PERSON IS ABSENT?
1. Call back later/ at a later date.
2. Ask for mobile phone number.
3. Ask to speak to someone else if possible.
4. Ask if the person can call you back.
Chris’ TEFL teacher resource site at http://perso.wanadoo.fr/tefl.teacher
TELEPHONE ROLE PLAY : GETTING THROUGH
STUDENT B (RECEIVER)
You work for a company called FIRTEK.
You are the secretary for the SALES DEPARTMENT.
There are six sales assistants who work in the sales department. Study the
information for each one.
1) JOHN SMITH. He’s at a conference at the moment. He won’t be back for
another week. You have his mobile phone number but only for
emergencies. It’s 06 56 96 58 96.
2) MIKE FIRTH. He’s in a meeting. He should be free in 30 minutes.
3) STEVEN DERRICK. He left the company last week.
4) SARAH HOLDING. Sarah is working at home today. You can give her
home phone number to colleagues and friends only. It’s 01 23 56 98 65.
5) HELEN KENT. She’s in the building today. You saw her ten minutes ago.
However, you can see that she’s not at her desk. You don’t know where
she’s gone.
6) MICHAEL KIPLING. He’s on holiday today. He’ll be back tomorrow.
If you take a message, write down the details below.
NAME
PHONE NUMBER
REASON FOR CALL
Chris’ TEFL teacher resource site at http://perso.wanadoo.fr/tefl.teacher
MAKING AND DEALING WITH ENQUIRIES
STUDENT A
You are an employee for a company called OFFICE DELUXE who sells office
equipment. In the table below is information about the printers you sell. Study it
before you begin the role play.
Reference
number
Unit price
in pounds.
Availability
Delivery
time
Cost of
delivery
PRODUCT
GH100 b/w
printer
GH200 b/w
printer
JB45 colour
printer
JB55 colour
printer
CV 1000
b/w laser
printer
CV 2000
b/w laser
printer
CV 5000
colour laser
printer
GH100/56L 100 In stock 3 days 20
GH200/84K 150 2 weeks 3 days 20
JB45/452G 200 1 week 3 days 25
JB55/245K 250 3 weeks 3 days 25
CV1000/45K 500 In stock 3 days 40
CV2000/85B 600 4 days 3 days 40
CV5000/75D 2,000 4 weeks 3 days 60
If the customer wants you to send some information to him, then take down the
details below.
NAME:
ADDRESS:
Chris’ TEFL teacher resource site at http://perso.wanadoo.fr/tefl.teacher
MAKING AND DEALING WITH ENQUIRIES
STUDENT B
You are interested in buying a new printer for your office. Phone OFFICE
DELUXE to enquire about the printers they sell. Take down any information
they may give you in the table below.
Before you start you may like to think about which type of printer you are
interested in. Do you want a colour printer or just black and white? Are you
interested in buying the latest laser printer? How much are you prepared to
spend? If you would like a brochure or more information then give your name
and address to the other person so he can send it to you.
YOUR NAME:
YOUR ADDRESS:
PRODUCT
Reference
number
Unit price
in pounds
Availability
Delivery
time
Cost of
delivery
Chris’ TEFL teacher resource site at http://perso.wanadoo.fr/tefl.teacher
TELEPHONE ROLE PLAY : PHONING THE CINEMA
STUDENT A
You work at the ‘STARS’ cinema. Your role is to answer customer
enquiries over the phone.
FILM
CERT.
SHOWING AT
SHIVER- A nightmarish creature
causes fear in a small village.
19:00 22:00
DESERT RIDER- A sheriff defends a
town against a gang of outlaws.
14:00 16:00 18:00
20:00
18
PG
PRINCESS ROSE- Beautifully
animated cartoon with songs.
SPACE BEYOND- A space mission
goes wrong when the ship is forced to
land on a hostile planet.
JUST GOOD FRIENDS- Romantic
comedy.
STREET CRIME- Realistic police
story about street drugs.
1914- A moving love story set during
the first world war.
DEATH AVENUE- A psychopath on
the loose in a big city.
RETURN OF REX- An expedition of
scientists discover a lost world with
dinosaurs.
PASSION FIRE- A fiery love story
set in a tropical climate.
U
14:00 16:00 18:00
PG
15:00 17:00 19:00
PG
15:00 17:00 19:00
15
14:00 16:00 18:00
PG
15
15:00 18:00
13:30 16:00 18:30
20:00
PG
14:00 16:00 18:00
18
20:00 22:00
PG= Parental Guidance (children must be accompanied by an adult)
U= Universal (suitable for all the family)
Chris’ TEFL teacher resource site at http://perso.wanadoo.fr/tefl.teacher