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SV9100
InMail System Guide
NDA-31585
ISSUE 1.0
NEC Corporation of America reserves the right to change the specifications, functions, or features at
any time without notice.
NEC Corporation of America has prepared this document for use by its employees and customers.
The information contained herein is the property of NEC Corporation of America and shall not be
reproduced without prior written approval of NEC Corporation of America.
UNIVERGE is a registered trademark of NEC Corporation. Pentium is a trademark or registered
trademark of Intel Corporation or its subsidiaries in the United States and other countries. All other
brand names and product names referenced in this document are trademarks or registered
trademarks of their respective companies.
Copyright 2014
NEC Corporation of America
6535 N. State Highway 161
Irving, TX 75039-2402
Communications Technology Group
TABLE OF CONTENTS
Chapter 1 Quick Setup
Section 1 Start-up (Default) InMail Configuration …………………………… 1-1
Section 2 Enable the Mailboxes for all Installed Extensions ………………. 1-1
Section 3 Set Up Automated Attendant to Answer Outside Calls ………… 1-2
Section 4 Set Up Simple Day/Night Answering ……………………………….. 1-4
Section 5 Specifications ………………………………………………………………. 1-4
Section 6 Examples of Common Applications ………………………………….. 1-5
Chapter 2 Features
Section 1 Introduction to InMail Features ……………………………………… 2-1
Section 2 Feature Glossary ………………………………………………………….. 2-2
Section 3 Feature Descriptions …………………………………………………….. 2-9
Contact Center Delay Announcement …………………………………… 2-10
Announcement Mailbox ……………………………………………………. 2-14
Announcement Message ………………………………………………….. 2-19
Answer Schedule Override ……………………………………………….. 2-20
Answering Machine Emulation …………………………………………… 2-23
Answer Table ……………………………………………………………….. 2-25
Automatic Access to Voice Mail by Caller ID …………………………… 2-33
Auto Attendant Direct to Voice Mail …………………………………….. 2-38
Auto Erase or Save ………………………………………………………… 2-40
Auto Time Stamp …………………………………………………………… 2-41
Automated Attendant ……………………………………………………… 2-43
Automated Attendant Transfer …………………………………………… 2-47
Automatic Routing for Rotary Dial Callers ……………………………… 2-48
Call Forward to a Mailbox …………………………………………………. 2-49
InMail System Guide
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