Loading...
Reload document 
Open in new tab Knights Email FAQ
Contents
Creating & Keeping Your Account
How do I create a Knights Email account?
Can I change my Knights Email address?
What if I forget my password or my account is locked?
Do I get to keep my account after I graduate?
I haven’t signed in to my account in a year. Is it expired?
What is Knights Email and why do I have to use it?
Can I create a Knights Email as a retired UCF Faculty member?
Signing In
Where do I sign in to get to my email?
I already have a Hotmail/Live/MSN account and when I click the sign in
button, it goes to that email account. How can I login to my Knights
Email?
Using Email
How do I set-up my Knights Email account on my phone?
How do I add my Knights Email account to my computer’s mail client
(e.g. Outlook, Thunderbird)?
Can I forward my Knights Email to another email address?
What size is my mailbox?
What size attachments?
How do I get rid of the spam in my Knights Email account?
Using Calendar
How can I share a calendar with others? Does the calendar have a
“free/busy” look up?
How does the calendar system synchronize with mobile devices?
UCF IT
January 15, 2019
1 Using Other Services
I get my email. What are the other services that are offered by Knights
Email?
Privacy and Safety
Is it safe to be using Microsoft email?
I opted out of the UCF Alerts. Why am I still getting Campus News
emails?
The new, updated Knights Email home page
UCF IT
January 15, 2019
2 Creating & Keeping Your Account
How do I create a Knights Email account?
If you are a new student at UCF and need to create a Knights Email account, please log on to the MyUCF
portal, click the Knights Email link on the left hand side, and then click the create account button. If you
are retired, but have an active NID, you can click the create account button. If you are alumni, we are
working to provide this service to all alumni in the near future.
For details on account creation, Click Here.
UCF Provided Documentation for Office 365 can be found on this web site under “Knight’s Email
Support” – https://it.ucf.edu/help/student-support/
Can I change my Knights Email address?
UCF can only rename Knights Email accounts on an exception basis for University purposes (e.g. legal
name change).
What if I forget my password or my account is locked?
You will need to reset your password, you can reset your password by clicking the “Reset Password”
button and select the alternate email where the password will be sent. *NOTE: This method sends the
random password to Outlook on a schedule. Please allow at least 5 minutes for the automated process
to update your Knights Email password at Outlook. After resetting your password here, you will be
asked to change it to something new upon your next login.
For more information, Click Here.
Microsoft has also provided a Self-Service Password reset process for Knights Email. Knowledge articles
regarding self-service password reset for Knights Email can be found at the links below.
https://ucf.service-now.com/ucfit?id=kb_article&sys_id=bd2f2c2813045f0417507b304244b05f
https://ucf.service-now.com/ucfit?id=kb_article&sys_id=fd3f20a813045f0417507b304244b006
Do I get to keep my account after I graduate?
One advantage of Knights Email is that you won’t have to abandon or export your email, contacts, or
calendar items when you graduate from UCF. You can continue to use your Knights Email mailbox after
you graduate if you wish. Knights Email accounts will be available to students from the time they
matriculate to UCF, through and after graduation as long as the account remains active.
UCF IT
January 15, 2019
3 Knights Email accounts that have not been accessed via login within an 18 month period may be
inactivated and blocked from login. Accounts that have been inactive for 3 years will be deleted.
Office 365 Services such as OneDrive, SharePoint, or Skype for Business may be removed at any point
after graduation at the direction or discretion of Microsoft. Please ensure that any documents or
non-email data stored in Office 365 be removed after graduation.
I haven’t signed in to my account in a year. Is it expired?
Knights Email accounts will be available to students from the time they matriculate to UCF, through
and after graduation as long as the account remains active. Knights Email accounts that have not been
accessed via login within an 18 month period may be inactivated and blocked from login. Accounts that
have been inactive for 3 years will be deleted.
What is Knights Email and why do I have to use it?
Knights Email is the student email system at the University of Central Florida. It is a web based system
that provides UCF students, faculty, and alumni with a set of free hosted communication and
collaboration services. When you sign up for Knights Email, it will serve as your University of Central
Florida email account. Although Microsoft hosts the email, the University of Central Florida maintains
control. The email system is powered by Office 365 and co-branded with the University of Central
Florida. Knights Email provides a consistent, reliable system for official university student email
communications. All university business processes that collect student email addresses shall treat
students’ Knights Email addresses as the official campus address. Please click here to see the official
university policy regarding student email.
Can I create a Knights Email as a retired UCF Faculty member?
Yes, retirees have the ability to create and access a Knights Email account. You can learn more about
Knights Email on the UCF Service Desk website under the Knights Email for Retirees section.
https://it.ucf.edu/help/faculty-and-staff-support/
Signing In
Where do I sign in to get to my email?
http://knightsmail.ucf.edu or http://outlook.com/knights.ucf.edu
UCF IT
January 15, 2019
4 I already have a Hotmail/Live/MSN account and when I click the
sign in button, it goes to that email account. How can I login to
my Knights Email?
Other Microsoft associated accounts are separate accounts altogether from your Knights Email
account. To log in to your Knights Email, click this link: https://login.microsoftonline.com. Be sure to
choose “Work or School Account” if prompted.
Using Email
How do I set-up my Knights Email account on my phone?
Office 365 provides multiple options for connecting to personal and mobile devices. Microsoft Office
Outlook for Office 365 is the preferred software to connect to your Office 365 mailbox.
Mobile (Android, iPhone/iPad):
Outlook Windows or Mac:
https://support.office.com/en-us/article/set-up-office-apps-and-email-on-a-mobile-
device-7dabb6cb-0046-40b6-81fe-767e0b1f014f
https://support.office.com/en-us/article/add-an-email-account-to-outlook-6e27792a-9267-4aa4-8bb6-
c84ef146101b
UCF IT
January 15, 2019
5